Key Product Features:
CRM, Email Marketing, Social Media Marketing, Lead Generation and Management
What do you like best?
The best part of PropertyBase is the Sales strategy, the worst part is the Support. My firm has spent months trying to fix an issue with the platform. Avoid PB.
What do you dislike?
Support org is weak, they won’t talk, only email. We’re in month 3 of a support ticket, and they just keep billing me. Never seen a tech company care less; avoid PB.
Recommendations to others considering the product:
I would recommend going with a company that isn’t so big they fail and isn’t a company comprised of sloppy mergers. PropertyBase did not live up to its promises, and does not deliver on the Service. There are many other great platforms where the support org would rather fix your problem then just be useless.
What problems is the product solving and how is that benefiting you?
We’ve realized no benefits. We got the website running, with very limited features, but the platform doesn’t work for lead routing from the website. Avoid PB.
What do you like best?
The client engagement and mls integration.
What do you dislike?
There is no support. I have emailed them on an issue numerous times and I have not heard a thing. I cannot find any phone numbers associated to talk to a love person. Absolutely worthless.
What problems is the product solving and how is that benefiting you?
Website
What do you like best?
The program is wonderful if you hire an outside full time tech person to mangage and update it. There is no support at property base and the wait time to get a response is weeks in which case then you forget what you were working on and in most cases nothing ever gets done so you will need to hire an outside firm to keep it up and running. When working it is wonderful and an amazing program It has changed our business and we love it.
What do you dislike?
No support from PB or they will act like they are helping but nothing ever get done and it can go on for week. they only email and response time can be a few weeks. which is not good if you are trying to run a business.
Recommendations to others considering the product:
Hire an outside firm to help set up and keep them on the payroll. while using it as there will be changes needed daily and bugs fixed often.
What problems is the product solving and how is that benefiting you?
It is amazing in what it can do. the benefits are endless, Investment is large guessing this first year I have over a $100,000 into it for support to keep it running properly