Key Product Features:
Lead Generation and Management, CRM, Analytics
What do you like best?
The best part for me is the convenience of the app and the ability to use it on the go. I also really like that the system allows for automated responses to be setup, including instructions unique to each property. It also has the ability to use a phone number for people to call to book but it doesn’t tie you up on the phone. You use their representatives to finalize the appointments, if that is the route your client is looking for.
What do you dislike?
It lacks other features that are nice to have (e.g., route planning/mapping, etc.). Because of those lack of nice-to-have features, we have to either allocate more time to planning or ensure our admins have capacity to support these tasks. The user interfface could also be more intuitive. Some features are hard to work out how to use. Once you do it is fine but I had to try multiple paths to sort out what I was trying to do.
Recommendations to others considering the product:
My experience with ShowingTime indicates that the local real estate board typically selects it and the option for an alternative isn’t up to the specific brokerage/agent. No issues with it from a stability perspective.
What problems is the product solving and how is that benefiting you?
This helps solve issues/delays related to scheduling showing appointments and walk-through appointments for clients and coordinating approvals. The automated responses and approvals make it efficient to use day to day. For clients that are looking for potential buyers to call in instead of having an automatic approval solution, ShowingTime has a solution for that with their phone representatives.
What do you like best?
My favorite part about ShowingTime is being able to have the seller’s confirm their showings. Cuts the middle man out.
What do you dislike?
I dislike the lag of updating when posting a new listing. That is about it. Good product that asks for feedback.
What problems is the product solving and how is that benefiting you?
ShowingTime has solved appointment confirmations getting missed by myself. They go straight the seller for approval. Saves time for everyone.
What do you like best?
The ShowingTime Appointment Center features a detailed appointment structuring feature. It allows real estate agents to quickly and automatically facilitate showing requests, scheduling, and feedback. Buyer’s agents can schedule appointments over the phone or online. The appointment request is then sent to any party that needs to receive notifications and accept the proposed times (listing agents, tenants, owners, etc.). Cancellation, reschedule requests, and “running late” notices can quickly be disseminated to all parties. Additionally, relevant documentation and disclosures can be sent to each buyer’s agents upon appointment confirmation. This is a great time saver!
What do you dislike?
ShowingTime Appointment Center is mainly a standalone application. It does not integrate with many 3rd party applications. Although not a huge problem since scheduling protocol is pretty much “set it and forget it,” analytics can only be accessed through the app itself and contacts are not synced. One major downfall to this application is anyone other than real estate agents can not submit showing requests. Standalone systems and processes must be implemented in these circumstances limiting the ShowingTime Appointment Center’s capabilities.
Recommendations to others considering the product:
As with all SaaS, you should test and compare at least 2-3 similar service providers. This will give you the insight you need to make an informed decision based on what is right for you. Take advantage of the trials, tutorials, and onboarding assistance. Be sure you are fully ready to commit before full implementation.
What problems is the product solving and how is that benefiting you?
Even though this application is not a “cure-all” for the appointment process, I can’t see anyone NOT using it (or something similar). There are only so many hours in a day. Agents need to focus on representing their clients’ interests, not performing monotonous administrative tasks. Showing, appraisal, and inspection requests are automatically facilitated, relevant documentation is disseminated, and feedback is obtained.